Q	Do I need both "essentials for SAM" and "accelerator" for SAM?
A	If you are planning or are in the middle of an audit for a supplier' review, start with "essentials for SAM". It will take you through the process Step by Step. If you have achieved license compliance and now want to maintain compliance we recommend you use both products. If you have already established a good base of reliable SAM processes for maintaining compliance you just need "accelerator" to expand and improve your processes and monitor your progress.
Q	Do the itillion tools include an audit tool or link to popular audit tools?
A	"essentials for SAM" and "accelerator for SAM" help you plan, implement and manage your audit and SAM processes. They do not contain inventory tools, but they will help you get the best from your existing tools, so before you invest in a new tool buy "essentials for SAM". It will help you quickly decide whether you need a new tool or you can get the results you need with your current tool.
Q	I am already into my SAM project, will accelerator still help me?
A	Yes, you can perform an assessment to see how your implementation measures up to best practice and use accelerator to manage and document your project. SAM is a team effort so it will also be a great resource to help you get your colleagues up to speed with SAM.
Q	How many copies of accelerator do I need to manage my project?
A	It depends on the size of your team and how many people contribute to the development of the project plans and documents. You will need a license for each user that edits the project maps and documents. Please read the itillion license agreement for more details

Q	We have just completed an audit and compliance review, what are the benefits of using accelerator for SAM?
A	accelerator is the ideal solution to help you take the next step to deliver significant ROI from software asset management. It will help you understand SAM best practices and help you prioritise your next steps to build on the foundation of your compliance review.
Q	How will accelerator for SAM help me make a business case for SAM ?
A	Simply complete the SAM ROI checklist to show the GAP between your current SAM practices and optimum practices. Then complete the Asset costs and SAM implementation costs worksheets to calculate your Return on Investment from SAM and reduction in Total Cost of Ownership. This will provide the financial information to include in your business case document which is included in the accelerator toolkit.
Q	How will accelerator help me plan my SAM project?
A	The accelerator MindManager maps allow you to visualise your SAM project and decide on the priority areas and how you allocate resources to them. The maps allow your colleagues to contribute and collaborate on the project and to produce the policies processes and procedures using the document templates that are linked to the map tasks.
Q	How does accelerator help me manage my project ?
A	The maps allow you to assign tasks, resources and timelines to any aspect of your project and these can be updated as they progress by you or your team members so everyone has an up to date picture of the project status.
Q	Can I use accelerator with Microsoft Project ?
A	Maps or sections of the maps can be exported as Microsoft Project documents for detailed project management if required.

Q	How will accelerator for SAM help me manage IT procurement?
A	Accelerator helps you develop and communicate effective procurement policies and processes for software and associated assets.
Q	How does accelerator for SAM help me reduce costs?
A	Check your current practices against the SAM best practices to identify areas where you can save costs. Then use the resources to help you implement new the new policies and processes.
Q	I need to get other members of the organization to agree to new procurement procedures, will accelerator help?
A	Use accelerators resources to develop clear policy and process documents that can be used to communicate the benefits from a structured approach to software procurement.
Q	I need to learn more about software licenses.
A	accelerator provides an overview of license types and models and links to additional resources for licensing.

Q	What is a Local SAM owner?
A	An IT professional that has responsibility for implementing SAM best practices in a semi autonomous part of the organisation, under the leadership and management of the SAM manager. Examples would be separate divisions or country offices that are part of an large organisation.
Q	How will accelerator for SAM help me implement SAM in my local area?
A	You can use the resources to educate the your colleagues and the personnel who will help you implement SAM. Create local project maps to manage your part of the overall project and use them to communicate progress to other team members.
Q	Can I modify the maps and document templates to meet my own requirements?
A	Yes, you can modify the accelerator maps and document templates, create new maps and link your existing process and policy documents to the accelerator maps. Install the accelerator for SAM maps onto a file server to share with other members of the project team.

Q	How will accelerator for SAM help me manage IT assets?
A	SAM is part of IT Asset management and many of the SAM best practices relate to Hardware asset management. Use accelerator to view the progress of the SAM best practice implementation and the processes that fall into the IT asset management area.
Q	Can I use the accelerator maps to manage my own projects?
A	You can extend the SAM maps or add your own maps to manage your IT asset management projects. You can use the accelerator document templates to document new policies and processes in a format consistent with the SAM project.
Q	How will accelerator for SAM help me improve our in house software?
A	SAM best practices can significantly contribute to improved configuration and version control that reduce incidents and improve user satisfaction. accelerator helps you contribute to the SAM project by making it easy to review the policies and procedures that are relevant to software development.
Q	How will accelerator for SAM help me improve the quality of IT services?
A	accelerator provides a convenient way for new and existing Help Desk staff to become familiar with Software Asset Management and to access the policies and procedures relevant to them and their customers. You can review and contribute to SAM policies and procedures that are relevant to IT services through the accelerator framework and flag areas of concern that are not meeting the service level standard.
Q	How will accelerator for SAM help me improve security?
A	Many SAM best practices are focussed on improving security through better control of software and understanding its use. accelerator lets you contribute to the SAM project and develop software policies and process that are relevant to improving security and reducing risk to the organization.